| (A) |
Rerouting Requested by Passenger |
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(1) |
Under ANA's Regulations, conditions applicable to certain
fares may limit or prohibit Rerouting. |
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(2) |
Upon a Passenger's request, ANA may effect a Rerouting with respect
to an unused Ticket, Flight Coupon(s) or Miscellaneous Charges Order if: |
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(a) |
ANA issues the Ticket or Miscellaneous Charges Order; |
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(b) |
ANA is the original issuing Carrier indicated in the so-called
"Original Issue" box of the Ticket or Miscellaneous Charges Order; |
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(c) |
(i)ANA is the Carrier designated in the so-called "Carrier" box
of the unused Flight Coupon of the first onward sector that the Rerouting is to
commence or Miscellaneous Charges Order, |
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(ii)ANA is the Carrier to whom such Flight Coupon or Miscellaneous
Charges Order is Endorsed, or |
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(iii)no Carrier is designated in the so-called "Carrier" box of
such Flight Coupon or Miscellaneous Charges Order; |
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provided that, if the Carrier issuing the Ticket or Miscellaneous
Charges Order is designated as a Carrier for any subsequent onward sector(s) and
has an office of its own or of its general sales agent authorised to Endorse tickets
on its behalf at the point on the routing either where the Rerouting is to commence
or where a change in the Ticket or Miscellaneous Charges Order is to be effected,
such issuing Carrier's Endorsement shall be obtained at either of such points
in any of the cases of the preceding (i), (ii) and (iii). |
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(3) |
AAfter Carriage commences, the following shall apply: |
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(a) |
provided that, if the Carrier issuing the Ticket or Miscellaneous
Charges Order is designated as a Carrier for any subsequent onward sector(s) and
has an office of its own or of its general sales agent authorised to Endorse tickets
on its behalf at the point on the routing either where the Rerouting is to commence
or where a change in the Ticket or Miscellaneous Charges Order is to be effected,
such issuing Carrier's Endorsement shall be obtained at either of such points
in any of the cases of the preceding (i), (ii) and (iii). |
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(b) |
In the event that a new route of travel as after a Rerouting does
not satisfy the conditions applicable to a round trip discount, a round trip discount
shall not apply to those sectors already flown even if the relevant Ticket is
issued on a basis of a round trip discount. |
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(4) |
The fares and charges applicable after a Rerouting
shall be those in effect as of the date of commencement of Carriage. |
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(5) |
ANA will collect from a Passenger any difference
between the fares and charges applicable as after a Rerouting and those originally
paid by the Passenger or arrange for a refund, if any, to the Passenger in accordance
with Article 12. |
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(6) |
The date of expiration of any Ticket newly issued
as a result of a change in a routing, Carrier(s), class of service or flight shall
be the same as that of the original Ticket or Miscellaneous Charges Order. |
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(7) |
Time limits on cancellation, and charges for late
cancellation, of a reserved seat shall also apply to a Rerouting to be effected
upon a Passenger's request.
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| (B) |
Involuntary Rerouting |
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(1) |
Unless otherwise provided in sub-paragraph (2) of
paragraph (B) of Article 11, in the event that ANA cancels a flight, fails to
operate a flight reasonably according to the schedule, fails to stop at a Passenger's
Destination or Stopover point, is unable to provide a Passenger with his/her reserved
seat of a flight or causes a Passenger to miss his/her connecting flight on which
he/she holds a reservation, ANA will at its own discretion: |
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(a) |
carry the Passenger on any other flight of ANA on which a seat
is available; |
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(b) |
either Endorse to any other Carrier the unused portion of the
Ticket to request such Carrier to carry the Passenger or request other transportation
service to carry the Passenger; |
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(c) |
effect a Rerouting and carry the Passenger, by any other flight
of ANA or any other Carrier or by any other transportation services, to his/her
Destination or Stopover point indicated in the Ticket or any applicable portion
thereof; or |
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(d) |
make involuntary refund in accordance with paragraph (C) of Article
12; |
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(2) |
In the event that a Passenger misses an onward connecting
flight of ANA on which the Passenger holds a reservation because a Carrier carrying
the Passenger fails to operate its flight according to the schedule or changes
the schedule of such flight, ANA shall not be liable for such missed connections. |
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(3) |
A Passenger with respect to whom a Rerouting is effected
upon ANA's request shall be entitled to retain the free Baggage allowance applicable
to the class of service the fare for which the Passenger originally paid. This
provision shall also apply in the event that the Passenger is entitled to a fare
refund because he/she is transferred from a class of service the fare for which
the Passenger paid to a lower class of service.
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