| Job Title: |
Passenger Service Agents - Part-time (Permanent) |
| Business Area: |
Passenger Services |
| Starting Salary: |
From ￡8,325 (Based on FTE of ￡16,650)
Rising to ￡8,625 (Based on FTE of ￡17,250) after a successful probation period |
| Location: |
London - Heathrow |
Right to work in the UK:
|
Only applicants who can provide evidence of the right to work in the UK will be considered. |
| Purpose: |
To provide general customer services and other duties to support the Passenger Services Department. |
| Account Abilities: |
- Customer Service
- DCS Check-in (check flights and conduct security & document check)
- Meet & Greet (escort duty)
- Lounge Duty (Reception)
- Gate Duty (Passengers boarding)
- Flight preparation (Editing)
- Ticket desk duty
- Baggage Service (Lost & Found)
- Airside Coordinator duty
|
| Person Specification: |
- A clear commitment to high standards of customer care
- Effective communication skills both orally and written
- A good manner and interpersonal skills
- Ability to be flexible and work as part of a team
- Proactive, 'can-do' attitude
- Ability to achieve consistently high levels of accuracy and attention to detail with outstanding organisational and time management skills
- Experience in an airline passenger services environment, or customer services
- PC literacy
- Knowledge of the Japanese and/ or Portuguese language would be advantageous, though not essential
|
| Key Performance Indicators: |
- A proven track record of consistently achieving high levels of customer satisfaction
|
| Key Relationships & Decision making: |
Reports to: Supervisor, Passenger Services
Direct Reports: None
- Internally, the job holder will have daily contact with the colleagues at LHR and occasionally with Colleagues in the City Office.
- Externally, the job holder will have daily contact with Japanese and non-Japanese passengers as well as Corporate and personal travellers
|
| Terms & Conditions: |
All offers of employment subject to:
- Satisfactory references for previous 5 yrs to obtain an airside security pass and also subject to a satisfactory Criminal Record Check
- Evidence of right to work in the UK
- 6 month probationary period
|
| Hours of work: |
18.75 hours per week, shift basis, or according to schedule |
Benefits on joining ANA: |
- Death in Service Insurance
- 22 days holiday + bank holidays (Pro-rata for part-time)
|
Benefits after successful completion of probationary period (subject to eligibility criteria): |
- Travel benefits - Eurostar, ZED global flight tickets, Interline
- Bonus payments (non-guaranteed)
- Taxable private medical insurance with PPP for self and can contribute to cover family members.
- Luncheon vouchers
- Eligibility to join the non-contributory company pension scheme.
- Company sick pay
- Interest free season ticket loan to purchase an annual travel card
|
