| Job Title: |
Customer Service Agent (Permanent) |
| Location: |
London City Office (Hammersmith) |
| Right to work in the UK: |
Only applicants who can provide evidence of right to work in the UK will be considered. |
| Salary: |
£16,650 per annum, rising to £17,250 after a successful 6 months probation |
| Purpose: |
To provide good service to passengers and travel agents who either wish to make reservations for flight, limousine, hotel, or to deal with various aspects of ANA’s Frequent Flyers Programme. |
| Job Description: |
- Make flight bookings for award and revenue passengers, travel agents and award passengers
- Deal with any queries from ANA FFP members, prospective members and Star Alliance members
- Ensure that a good working relationship is maintained with the general public, travel agency and tour managers in such way as to promote a positive image of ANA
- Determine customer needs and provide essential services.
- Operate a visual display terminal and wear a telephone headset and/or earpiece
- Perform additional duties as assigned by the Supervisors/Managers of Customer Service Centre
|
| Skills, knowledge & qualifications: |
- The position requires good command of written and spoken Japanese
- Fluent English
- Good telephone manner and appreciation of customer service
- Previous experience in a customer contact role would be an advantage
- Good listening skills
- Good keyboard skills
- Ability to work under pressure and to deadline maintaining good attention to details
|
Terms & conditions: |
All offers of employment subject to:
- Satisfactory references
- Satisfactory medical questionnaire assessment
- 6 months probationary period
|
| Hours of work: |
37.5 hours per week on 7-day shift pattern |
Benefits on joining ANA: |
- Death in Service Insurance
- 22 days holiday + bank holidays per annum
|
Benefits after successful completion of probationary period (subject to eligibility criteria): |
- Travel benefits – Eurostar, ZED global flight tickets, Interline
- Bonus payments (non-guaranteed)
- Taxable private medical insurance with PPP for self and can contribute to cover family members
- Luncheon vouchers
- Eligibility to join the non-contributory company pension scheme
- Company sick pay
- Interest free season ticket loan to purchase an annual travel card
|
| Report to: |
Assistant Manager- European Customer Service Centre |
