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| Guide to Mileage Accrual |
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| Give your ANA number when making flight reservations with ANA and Air Nippon. You should also present your ANA Card / ANA Mileage Club Card when
checking in for your flight. Refer to International
Flight Mileage |
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| You can earn mileage when flying on domestic ANA by simply giving your ANA
number when making your reservation. Refer to Domestic
Flight Mileage |
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| At check-in, when you present your ANA Card / ANA Mileage Club Card, make
sure that you also request ANA Mileage Club mileage accrual. Refer to Hotels |
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Please keep all necessary documents for retroactive registration
(passenger receipt, boarding pass, receipt of payment etc.) until your mileage
accrual for that flight has been confirmed.
Refer to Retroactive Registration |
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| Check your AMC number |
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Your 10 digits AMC number will be required for making
reservations, mileage accrual, redeeming and using awards, and making inquires.
(Please note that your AMC number differs from your Credit Card number) |
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Each ANA number is considered as confidential information.
ANA Mileage Club does not disclose any information regarding AMC number. |
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In case of a lost or stolen card, and
name change, ANA Mileage Club will reissue a ANA Mileage Club card with new number. |
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Electronic money <Edy> number is
indicated on the back of the card. Please note the number differs from AMC number
and credit card number. |
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Your name must be same as shown in your passport. |
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| Mileage Validity |
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| Mileage is valid until the end of the 36th month after the date of activity. Please confirm the validity of your earned mileage through the Internet ANA's home page: (at the "Members
Only" Information Page) or on the Statement (itemized statement on mileage
accrual). Refer to Notification of Personal Information Changes |
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Statement(Itemized statement on mileage accrual) |
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| About your Password |
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You will need your password to check your mileage balance and other
information such as your retroactive registration status when using Internet services.
*If you have joined ANA Mileage Club via the Internet, you should use the password
that you registered when joining.
Your password may be changed through the Internet. The new password will be valid
from the next time you access these services. |
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Did you forget your PIN?
To verify that the request for the PIN is made by the member, please enter your
registered information in the following spaces. After verification for the PIN, we will send
your PIN to your registered address within 1-2weeks (2-3weeks
for addresses outside Japan).
more
details |
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Please note that the PIN are to be used only by the members themselves,
and should not be disclosed to others. |
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| Notification of Personal Information
Changes |
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| Please notify the ANA Mileage Club Service Center (if you are an ANA Card
member, notify the relevant partner credit card company) about any changes in
your address/ personal information registered at the ANA Mileage Club. "AMC
Postal Saving Joint Card" members should also notify the Post Office of any
changes. The Post Office requires a direct visit by the member. "ANA VISA
Postal Savings Joint" members should notify ANA Card Center, the Post Office
and Mitsui Sumitomo Card or JCB. If the notification is not completed or unsatisfactory,
ANA cannot be held responsible for any omission, failure to deliver awards, or
loss to the member in relation to mileage credit. |
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| Retroactive Registration |
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Apply for retroactive registration when mileage registration is not made.
If you forgot register mileage for the use of flights or partner airlines, or
if there is a difference between the actual mileage activity, apply for retroactive
registration within 6 months from the date of activity.
After confirmation, the application for retroactive registration will be preceded.
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Retroactive registration may not be accepted or requesting period
may vary by the partner companies. |
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[How to apply for Retroactive Registration]
Send the documents of confirmation, as listed below, with a memo stating
your AMC number and name, to the Retroactive Registration section. Retroactive
Registration will be accepted within 6 months from the day of activity. Please
note that retroactive registration may not be accepted in case of no documents
of confirmation, lack of documents of confirmation or no notification of AMC number
and name (Please note that the mailing address for retroactive registration
differs according to the content of activity).
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For retroactive registration, please allow about 4 to 6 weeks from mailing
the documents of confirmation. For registration status, please confirm by automated
telephone/fax service or ANA SKY
WEB "Members Only Information Page". |
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| [Mailing addresses for the following retroactive registrations are listed
on] |
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Retroactive registration for ANA domestic flights can be handled through the
Internet home page. Jump to the "Members
Only" Information page at ANA's home page. |
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It is possible to apply for retroactive registration along with your application
for new membership, only if it is within 6 months from the date of activity. Retroactive
registration can not be accepted after 6 months(valid postmarked date) have passed
since the date of activity. In addition, nonmembers retroactive registration will
only be accepted in condition that application form was already send to ANA Mileage
Club and are on procedure to be ANA Mileage Club member, (Application for retroactive
registration alone cannot be accepted as application for membership) |
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Documents mailed to each Retroactive Registration Section will not be returned.
Please send the original documents, and keep copies for your personal records
if necessary. |
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| Documents of Confirmation |
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Please keep the following documents for confirmation of your mileage accrual
until your mileage statement arrives. No miles will be credited for cases where
the appropriate documents of confirmation are not provided.
If you forget to register mileage for the use of a flight or when using a partner airline, or if there is a difference from actual mileage activity, you can apply for Retroactive Registration within 6 months (valid postmarked date)of the date of activity by using the following methods. |
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| [Documents of Confirmation] |
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Domestic flights : Original Boarding Pass |
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International flights : Passenger Receipt (or copy)* |
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By mailing the following items to The AMC Service Center.
(1) Passenger Receipt(copy is acceptable.)
(2) Half of Boarding Pass(original.)
(3) A memo stating your AMC number and name. |
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Original Boarding Pass |
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Hotels : Hotel issued receipt or Visit Validation Voucher |
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Others : Receipt |
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Both Passenger Receipt and Original Boarding Pass are to be sent
within 6 months after your boarding date. |
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When traveling with e-ticket, members must provide a document confirming the
fare paid, such as an itinerary issued by the applicable airline. |
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The date and the name must be printed. |
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