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| Attention to Detail that Adds Comfort to your Trip |
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| Priority Airport Standby |
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| Diamond Service members who are waiting at the airport for seats to board
ANA Group flights or Star Alliance flights on that day will be given priority
on the waitlist. |
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| Please present your Diamond Service Card with your airline ticket at the
counter. |
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No one other than the member in person is eligible for this
service. |
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Please note that this service may not be available at certain
airports and for certain flights. |
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| Use of Priority Check-in Counter |
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| Diamond Service members will be entitled to use the First Class/CLUB ANA/Super Seat Premium check-in counter when taking ANA Group flights. (only available at certain airports). Furthermore, you can use the priority check-in counter marked with the Star Alliance Gold sign when boarding any Star Alliance member flight. |
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| Please present your Diamond Service Card along with your airline ticket. |
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The First Class / CLUB ANA check-in counter is available only when set the class on ANA Group international flights. The Premium Class check-in counter is also available only when set the Premium Class on ANA Group domestic Japan flights. |
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At Narita,Business Class/Star Alliance Gold counter is available only when taking ANA Group/Asiana Airlines/Thai Airways/United airlines operated flights. |
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No one other than the member in person is eligible for this service. |
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Please note that this service may not be available at certain airports or for certain flights. |
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| Implementation of "Premium Economy" |
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| "Premium Economy" on ANA International flights to be used by passengers
travelling on normal Economy fares are available for Diamond Service Members subject
to seat availability on the day of departure at the airport regardless of the
type of fare paid. |
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Members can select a “Premium Economy” seat using a seat map at ANA International Self Service Check-in machine only when there are seats available on the departure day. |
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No one other than member in person is eligible
for this service. |
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Request of "Premium Economy" in cabin is not available. Please request upon check-in. |
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| Exclusive use of Security check point (Haneda / Narita Airport) |
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| Diamond Service members will be entitled to use designated security check point exclusively at Haneda Airport and Narita Airport when boarding ANA Group flights. |
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Security Check Point at Haneda Airport is next to check-in counter No.19. No one other than the member in person is eligible for this service. |
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At Narita Airport, Diamond Service members may be accompanied by one guest when using this service. |
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| Concierge Service (Haneda/Narita Airport) |
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| Our concierge at Narita Airport makes your trip as easy and comfortable for you as possible. |
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| ANA Airport Lounge Certificates |
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| Diamond Service members on ANA Group flights who have cleared boarding procedures are entitled to relax until boarding time in the comfort of ANA's airport lounges. Members boarding Star Alliance flights will, as Star Alliance Gold members, have access to as many as 500 Star Alliance member airport lounges worldwide. Diamond Service members may be accompanied by one guest into these lounges. |
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Please present your Diamond Service Card at the check-in counter and when entering the lounge. |
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Lounges are available for use prior to flight departure. |
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Lounges cannot be used when boarding flights of airlines other than ANA or Star Alliance member airlines. |
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Arrival Lounge at Narita Airport Terminal 1 is available only when boarding ANA Group International flights. |
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| Priority Baggage Handling and Additional Checked-in Baggage
Allowance |
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| Diamond Service members will have priority tags attached to all their checked baggage, ensuring that their bags are given a high priority when unloaded at their destination. Furthermore, members will be entitled to check-in additional free baggage when travelling on ANA Group flights or any other Star Alliance member airline. |
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| Please present your Diamond Service Card along with your airline ticket when using this service. |
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Additional Free Baggage Allowance
Flights
to/from USA (including Guam) :
Baggage allowance set for class boarded + 1 piece 32kg*
Japan Domestic flights
and flights to/from other destinations :
Baggage allowance set for class boarded + 20kg |
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No one other than the member in person is eligible for this service. |
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For Star Alliance flights, please note that 1 piece may be within 23kg when boarding Economy Class depending on the airlines. |
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Airport Service when flying Code-share flights by partner airlines which are not Star Alliance members
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Use of Priority Check-in Counter |
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Priority Baggage Handling and Additional Checked-in Baggage Allowance |
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Priority Airport Boarding |
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Airport Departure Lounge |
The following airlines offer services shown above when you present your Diamond Service card.
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EVA AIR(BR) |
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Qatar Airways(QR) |
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Malaysia Airlines (MH) |
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Limited to use with NH flight number only. |
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