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| Chapter 4 Handling personal information |
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| Article 19 Purpose when
using personal information |
| 1. |
Personal information obtained from the
member will be used for the following purposes:
| (1) |
Reservations, ticket sales,
check-in, airport services, and in-flight services
with regard to air freight services |
| (2) |
Reservations, ticket sales,
check-in, airport services for interline
transportation, wet lease, code share, intermodal
transportation. |
| (3) |
Service provisions for ANA
Mileage Club members |
| (4) |
Guidance, provision, and
management of other services and products offered
by ANA |
| (5) |
All operations incidental or
related to the above (1) - (4) |
| (6) |
Implementation of questionnaires
concerning service and products, etc., offered by
ANA |
| (7) |
Development of new services and
products |
| (8) |
Guidance and information
provision for various events and
campaigns |
| (9) |
Notification of services and
products offered by ANA |
| (10) |
Providing various information on
service, products, events and campaign of ANA
Group companies and partner
companies. |
| (11) |
Responses to inquiries and
requests |
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| 2. |
When members do not wish to provide
information necessary for membership application or
cannot agree to the handling of personal information
described in this chapter, ANA may decline the
applications or cancel the membership. |
| 3. |
Even if the membership applications was
not approved, the fact that applications have been
submitted will be used just for a certain period,
regardless of the reasons that applications were
declined. |
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| Article 20 Proper
management |
| In the operation of the AMC, ANA recognizes
the importance of personal information provided by members,
handling it with extreme caution and controlling it strictly.
Furthermore, ANA has established company regulations and
systems that are necessary for the proper and safe management
of personal member information. |
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| Article 21 Data
Sharing |
In the operation of AMC, ANA shall share
personal member information as follows.
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Travel Service
Provision |
Air
Transportation |
| Scope of Data Sharing |
ANA
Sales Co.,Ltd. companies(*1) |
Air
Nippon Co.,Ltd.
Air Japan Co.,Ltd.
Air Next
Co.,Ltd.
Air Nippon Network Co.,Ltd.
Air
Central Co.,Ltd.
Air Hokkaido
Co.,Ltd. |
| Purpose of use by the user |
Provision of information required for
tours, hotels, and other air travel services and
related operations |
Provision of air transportation
services |
| Personal information items to be
shared |
AMC
Number, Customer Name, Address, Telephone and Fax
numbers, E-mail Address, Business contact(Name of
Company, Department, Title, Address, Telephone and
Fax Numbers), Mailing Address, Member Card Type,
Member Service Qualification, Membership Area,
Mileage Status, Credit-card number and expiration
date , etc. |
AMC
Number, Customer Name, Address, Telephone and Fax
numbers, E-mail Address, Business contact(Name of
Company, Department, Title, Address, Telephone and
Fax Numbers), Mailing Address, Member Card Type,
Member Service Qualification, Membership Area,
Mileage Status, Credit-card number and expiration
date, etc. |
| Party
responsible for management of personal
information |
ANA |
ANA |
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| *1 |
ANA Sales Co.,Ltd companies
ANA
Sales Co.,Ltd.•ANA Sales Hokkaido Co.,Ltd.•ANA Sales
Kyushu Co.,Ltd.•ANA Sales Okinawa Co.,Ltd.•ANA Tours
China Co.,Ltd.•ANA HALLO TOURS(USA),INC.•ANA Sales
Europe Ltd.• ANA Sales France
S.A.S |
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| Article 22 Business
entrustment |
| From time to time, ANA may entrust its
business operations concerning AMC to third parties to which
personal information may also be disclosed to the extent
required. |
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| Article 23
Disclosure, correction, deletion, addition, discontinuance and
erasure based on Personal Information Protection
Act |
| Members’ request submitted in the manner
specified for the disclosure, correction, deletion, addition,
discontinuance or erasure of their personal information held
by ANA shall be accommodated within a reasonable timeframe and
to a reasonable extent, after such requests are determined to
be authentic. A fee will be charged for disclosure. A member
can easily confirm their personal information on the website
of ANA. |
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| Article 24 Handling
personal information in ANA card and affiliated
cards |
| The handling of personal information of
members of ANA card and affiliated cards concerning the AMC is
described in this chapter. However, each partner credit card
company or program partner issuing an affiliated card has its
own way of handling personal information. Please make sure to
confirm it. |
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| Article 25 Notification of
personal information changes |
Members must notify AMC Service Center about
any changes in personal information which they have registered
with the AMC. ANA card member should contact the relevant
partner credit card company.
In case of affiliated cards,
members should notify program partners issuing them of any
changes. |
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| Article 26 ANA
Privacy Policy |
| The handling of personal information of ANA
customers including AMC members is stipulated in ANA Privacy
Policy as well as in this chapter. ANA Privacy Policy is
available on the website of ANA. |
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| Chapter 5 Termination of membership |
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| Article 27 Procedure
of membership withdrawal |
| Members can withdraw their membership from
the AMC by notifying AMC Service Center of their intention.
ANA card member should contact the relevant partner credit
card company . In case of affiliated cards, members should
also notify participating program partners issuing them of the
intention. |
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| Article 28
Cancellation of membership |
| If no mileage is accrued during three years
after membership acquired, ANA is entitled to cancel the
unused mileage accumulated until then and
membership. |
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| Article 29 Elimination of
member accrual/redemption |
| Dishonest acquisition of mileage, improper
use of awards, violation of the program rules or procedures,
false notification, behavior that is described in Article
19-2, or behavior which breaks the agreement with ANA as
detailed in these terms and conditions will result in the
immediate cancellation of membership including suspensions of
"Diamond Service","Platinum","Bronze Service", the loss of all
accumulated mileage, the suspending of the use of all the
unused awards, and demand for returning them. There person may
also be prohibited from any future participation the
AMC. |
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| Article 30 Death of a
member |
| Mileage accumulated by the member can be
passed to the legal beneficiary in the event of the member’s
death. The beneficiary will be required to present the
member’s death certificate and conclusive evidence such as a
court order that he/she is entitled to inherit such accrued
mileage within 6 months after the member’s death. If such
claim is not made within the period, mileage accumulated by
the member in question will be cancelled. |
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| Article 31 Handling
mileage after membership withdrawal |
| Except for the situation explained in Article
29, members who have had their membership withdrawn or lost
their membership qualification will not be permitted to use
any mileage earned prior to membership withdrawal to redeem
awards. |
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| Article 32 Procedure
after termination of membership |
| When membership is terminated due to any
cause referred to in the articles of this chapter, members
should return their membership cards immediately. |
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| Chapter 6 Others |
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| Article 33 Measures
against illicit activities |
| Dishonest acquisition of mileage, improper
use of awards, violation of the program rules or procedures,
false notification, or other illicit activities may result in
legal measures such as compensation claim (including
attorney’s fees and cost of lawsuit) as needed, besides
measures described in Article 29. Members or travelers who
have illicitly used flight awards or upgrade awards are
required to pay regular fare. |
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| Article 34
Notification of program termination |
| 1. |
ANA reserves the right to terminate AMC
program on its own accord. Except otherwise provided,
unused mileage accumulated by members will be cancelled
and the use of unused awards will be
suspended. |
| 2. |
In the event of AMC program
termination, ANA will inform participating members at
least 3 months in
advance. |
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| Article 35 Program
changes |
| Various terms and conditions, including the
AMC rules, regulations, awards, and mileage accrual levels and
conditions, are subject to changes without notice, regardless
of effects on the value of mileage already accumulated by
members. |
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| Article 36 Revision
of regulations |
The contents of the most recent “ANA Mileage
Club Member Guide” ,
program material and terms and
conditions take preference over any previous versions. If the
most recently printed version of the above material differs
from earlier versions, the most recently printed version will
be considered the revised and current version. |
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| Article 37 Campaigns
to specific members |
| ANA may target specific member groups with
special bonuses or campaign benefits according to the
accumulated mileage, residential area or other different
characteristics of AMC membership. |
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| Article 38 Direct
mailing rights |
| ANA has the right to send campaign
information and other advertising material by direct mail or
email. All mailing can be stopped on members’ request to AMC
Service Center. |
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| Article 39 Use of
electronic money |
There is member card with Edy
function.
Edy function is served by Sony Finance
International, Inc., Sumitomo Mitsui Card Co, Ltd. and JCB
Co., Ltd. and governed by regulations stipulated by each
company, such as Edy Service Terms and Regulations. ANA cannot
be held responsible for Edy
service. |
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